live 888 FAQ
Users ask about account setup, deposit and withdrawal mechanics, game rules, live-dealer studio features, mobile app performance, and security protocols. This page answers the questions we receive most often across account registration, payment methods, game coverage, and data handling.
The FAQ resolves common operational questions — how deposits settle, which payment methods we accept, what markets are available, and how to contact support. For detailed terms, account restrictions, or jurisdiction-specific rules, refer to our Terms and Conditions and Privacy Policy pages.
Read the relevant section below to find your answer. If your question is not covered here, or if you need to report a technical issue, open a support ticket through your account dashboard. Response times vary by ticket priority and support volume.
- Account and registrationhow to start, KYC verification, password recovery, account deletion
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks
- Game rules and marketsfootball betting, live-dealer tables, slots, esports coverage, and free-bet mechanics
- Security and dataaccount protection, two-factor authentication, data deletion, and jurisdiction notice
Account and registration
live 888 services are available only in jurisdictions where online gaming and sportsbook operations are permitted by local law. Access is restricted by geography and account verification status. During account registration, you declare your jurisdiction. If you are outside a permitted region, you will not be able to complete registration or access games. Payment methods, market availability, and withdrawal options vary by location. For specific jurisdiction rules, contact our support team.
Account opening has four steps. First, visit the registration page and enter your username, email, mobile number, and password. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading a government-issued ID and proof of address. Fourth, enable two-factor authentication in your security settings. Once verified, your account is active and you can deposit. KYC review typically completes within 24 hours. If you are in Jakarta, Surabaya, or Bandung, standard processing applies to all regions equally.
To request data deletion, open a support ticket from your account dashboard and select "Data deletion request" as the ticket type. Include your username and the reason for deletion. We will verify your identity and process the request within 30 days. Once approved, your account will be permanently closed and personal data will be deleted according to our Privacy Policy, except where we are required by law to retain records. Deletion is irreversible; you will not be able to recover your account or transaction history.
Payments and transactions
Deposits via local payment, online payment, or e-wallet are instant. From your account dashboard, select "Deposit", choose your payment method, and enter the amount. You will be redirected to the payment app to confirm the transaction. Once confirmed, the funds appear in your live 888 account immediately. No additional verification is required for deposits under standard limits. If your deposit does not arrive within subject to verification, check your payment app transaction history and contact support with your transaction ID. Deposits are non-refundable once confirmed.
Yes. live 888 accepts bank transfers from mobile banking, local payment, online payment, and e-wallet. From your account dashboard, select "Deposit" and choose "Bank Transfer". You will receive a unique account number and reference code. Transfer the amount from your bank account using that reference code. Bank transfers typically settle within 1–4 hours on business days. On public holidays such as Idul Fitri or Idul Adha, processing may take longer. Keep your transfer receipt for support reference. Withdrawals to bank accounts follow the same method in reverse and require account verification.
Game rules and markets
live 888 covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and major international tournaments. Markets include match result, over/under goals, handicap, and live in-play betting during matches. Odds are updated in real time. Fixture schedules are published one week in advance. During Piala AFF or Idul Fitri tournament windows, additional markets and extended live-betting hours may be available. Check the "Fixtures" section in your account to see upcoming matches and available markets for your region.
Free bets and free spins are promotional credits issued to your account under specific conditions — for example, after your first deposit or during seasonal campaigns. Free bets appear in your account balance under a separate "Promotions" tab and expire after 7 days if unused. Free spins are applied directly to eligible slot games and must be used within the game before they expire. Winnings from free bets and spins are subject to wagering requirements before withdrawal. Terms for each promotion are listed in the promotion details when you claim them.
Support and security
From your account dashboard, select "Support" and click "Open a ticket". Choose a category — for example, "Account", "Payment", "Game issue", or "Data request" — and describe your issue in detail. Include relevant transaction IDs, usernames, or dates. Submit the ticket and you will receive a ticket number via email. Our support team reviews tickets in order of priority. Standard replies arrive within 24 hours; urgent issues may be escalated. You can track your ticket status in the "My tickets" section of your account at any time.